Stock adjustments let you correct on-hand quantities when reality does not match the system: shrinkage, damage, found stock, giveaways, and other one-off changes. You can adjust a single variant on the spot, or build a multi-line document that applies many changes at one location together. Every adjustment syncs to Shopify and is recorded for your audit trail.
Stock adjustments require the Warehouse permission. If you cannot see the adjust actions or the Adjustments page, ask an admin to grant it.
Two ways to adjust stock
Single-item adjust: change one variant's quantity at one location, straight from the product. Best for a quick, one-off fix.
Multi-line adjustment document: one document that applies many per-variant changes at a single location at once, with an optional reference number, employee, and notes. Best for a counted batch of corrections you want to record together.
Both use the same set of reasons and both sync each change to Shopify.
Adjust a single variant
Open the product, then the variant you want to correct.
Choose the per-location Adjust action for the location whose stock is wrong.
Pick how to change the quantity: set it to an exact number, add units, or subtract units.
Choose a reason (a built-in category or one of your custom reasons).
Optionally add notes for context.
Apply the change.
The variant's on-hand quantity at that location updates, and the change is sent to Shopify like any other inventory movement.
Create a multi-line adjustment document
Use this when you need to correct several variants at the same location in one pass.
Go to Catalog → Adjustments.
Pick the location the adjustment applies to (one document covers one location).
Pick one reason for the whole document (a built-in category or a custom reason).
Optionally record a Ref. No (reference number), an employee , and notes .
Search for and add the product variants you need, one line each.
Enter a signed quantity for each line: a positive number adds units, a negative number subtracts them.
Submit the lines together.
Reading the result
After you submit, a result panel shows the outcome of every line:
Each line is marked applied or failed .
Each line shows its previous quantity and new quantity so you can confirm the effect at a glance.
Adjustments are best-effort: a line that cannot be applied fails on its own without blocking the rest. If a line fails, the others still go through, and the panel makes the partial failure visible so you know exactly what to retry.
Submitting is safe to retry. Each line is idempotent, so re-running an adjustment will not double-apply the ones that already succeeded.
Reasons and where units go
Every adjustment needs a reason, and the reason decides where the units land:
A damaged reason routes the units to the damaged pool (not sellable stock).
All other reasons route the units to available stock.
Reasons are either built-in categories or your own custom reasons. Custom reasons are labels you define (for example "Water damage", "Trade-show giveaway", or "Shrinkage") that map to a fixed built-in category. The label is cosmetic; the category is what drives the pool routing and report bucketing.
Configuring adjustment reasons
Custom reasons are managed in Settings → Adjustment Reasons.
Create a reason by giving it a label and choosing its behavioral category.
The category is set at creation and cannot be changed afterward. To change behavior, archive the reason and create a new one.
Reasons can be archived (hidden from the adjustment pickers but kept for history); they are never hard-deleted.
Your custom reasons appear in both the single-item Adjust dialog and the multi-line Adjustments document.
Managing adjustment reasons also requires the Warehouse permission.
What gets recorded
Every adjustment change is captured for auditing and for correct costing:
Each change syncs to Shopify , just like any other inventory movement.
Each change records a write-off cost snapshot so the cost impact of the change is preserved in the audit trail.
Every multi-line document gets its own number and a detail page.
Editing a document after it is created
On a document's detail page you can update its context later: the Ref. No, employee, reason, and notes remain editable.
The per-line quantities stay locked as a historical record. The numbers you submitted are the audit trail, so they are not editable after the fact. If you need a different quantity change, create a new adjustment.
Since this guide was written, the words Organizely uses for stock changed everywhere inventory numbers appear, including the adjustment screens described above. Nothing about how stock moves changed, only the labels.
Available replaces On hand (also shown in some places as Sellable ). This is the sellable stock, the number a normal adjustment reason writes to.
Buildable replaces Derived . This is the quantity Organizely computes from the components a variant can be built from.
Shopify on hand is a different number and is still correct wording. It means Available plus Buildable, rounded down to a whole unit, plus Committed. That is the total Shopify displays as On hand.
You will see the new labels on the variant's per-location Inventory panel (the badge now reads Available: N, and the table columns are Available and Buildable), in the single-variant Adjust Available Inventory dialog (the field is now New Available Quantity, and the components row reads Buildable (from components):), on the New stock adjustment dialog, and on the stocktake worksheet, where the column is now Available (at open).
The first time you open the New stock adjustment dialog you will see a one-time banner explaining the change: "Labels now match Shopify: Available = sellable stock (was "On hand"); Shopify on hand = the total including committed." Click Got it to dismiss it. The dismissal is remembered for that browser only, so it can appear again on another device.
If you are comparing Organizely to Shopify, compare the synced total to Shopify's Available column rather than comparing Available and Buildable separately. Organizely's synced number is the sum of the two, rounded down to a whole unit.
Entering a counted quantity (shelf count)
Since this guide was written, you no longer have to work out a plus or minus difference by hand when you count a shelf. You can type what you physically counted and Organizely works out the difference and files it for you. This needs the same Warehouse permission as the rest of the adjustments features (Team > Roles & Permissions).
On a multi-line adjustment (Catalog > Adjustments > New adjustment): use the Adjust by toggle above the lines table to switch between Delta +/- and Counted qty. The quantity column header changes with it, from Qty +/- to Counted. Add lines with Add by search or Scan or enter barcode, then enter the shelf count for each one.
On a single variant (product > variant > Inventory panel > click an Available quantity): pick Counted quantity (shelf count) from the Adjustment Type dropdown, alongside "Set to specific amount", "Add to current" and "Subtract from current". The field becomes Counted Quantity and a readout shows Counting against: so you can see the number your count is being compared to.
What your count is compared against
Your count is compared against Available plus Committed plus Reserved, because all of those units are physically on the shelf. Damaged stock is excluded, since those units are quarantined off the shelf.
An admin can change the committed part of that math at Settings > Advanced > Inventory display using the Count against committed toggle (on by default). Turn it off if your team pick-packs immediately, so your shelves no longer hold committed units. This changes the quantity Organizely actually files, not just what is displayed, so agree on it as a team before switching it. Any teammate can also override the setting for their own browser with Use custom settings on this device, which changes what their counts file too.
Things to expect while counting
Not every reason supports counted entry. Counted mode only applies to reasons that adjust Available stock. If you pick a damaged, reserved or unreserved reason, Organizely switches that entry back to Delta and tells you why, and asks first ("Switch to Delta for this reason?") if you have already typed counts. In the single-variant dialog the counted option only appears when you are adjusting Available.
Lines that match file nothing. If your count equals the expected total, the line reports No change and nothing is filed. In the single-variant dialog you get a message saying the count matches the expected total and there is nothing to file.
Counts cannot be negative. Typing a negative count is blocked ("Counts can't be negative" / "Counted quantity can't be negative").
A count that would push stock below zero asks for confirmation. On a multi-line adjustment you get a File negative available stock? dialog listing the affected lines. In the single-variant dialog you get a warning first: "This count puts available stock at N. Press "Adjust Inventory" again to confirm."
Switching mode or location clears what you typed. If you change the entry mode or the location with entries already in the table, Organizely asks first ("Switch entry mode?" / "Change location?") and offers Switch and clear / Change and clear .
Shopify totals in adjustment previews
Since this guide was written, adjustment previews show the numbers Shopify will actually display, both before and after your change, so you can check your work before filing.
On a multi-line adjustment, each line's Stock at location preview lists that location's numbers: Available, Committed, Reserved and Damaged (the last two when they are not zero), and Buildable when it is not zero. In Delta mode the preview adds an Expected total; in Counted mode it shows Counting against and the resulting Difference instead. For variants that are linked to Shopify, the preview also carries a Shopify on hand figure and a New Shopify on hand figure below it.
On the single-variant dialog, you get Committed to open orders, Buildable (from components) (when it is not zero) and New Shopify on hand:, with a tooltip explaining the math: available plus buildable plus committed, the total Shopify displays as On hand.
A physical shelf count is NOT the number to type into the Available field. Shopify's On hand includes units committed to open orders, so setting Available to your raw shelf count will overstate your stock. Use Counted quantity (shelf count) instead and let Organizely work out the difference.
Adjustments filed against a damaged, reserved or unreserved reason do not change what Shopify shows, and the preview says so plainly: the Shopify figure reads "unchanged (N)".
An admin can choose which Shopify number the previews project, and whether the committed and buildable lines appear at all, at Settings > Advanced > Inventory display. Hiding those lines never hides the Shopify figure itself.
Finding past adjustments
Since this guide was written, the adjustments list at Catalog > Adjustments picked up three ways to find old adjustments faster:
A search box, Search by product, variant, or SKU , that matches the product, variant or SKU recorded on each line (a SKU matches from the start of the SKU). Because it searches the details saved on the line at the time, it still finds adjustments whose product was later deleted.
A User filter listing everyone in your organization, including teammates whose access has since been revoked, so their history stays findable.
A Created by column showing the Organizely user who filed the adjustment. On rows imported from Stocky it shows the employee name from the import instead, or a dash if there is neither.
The Date column now shows a date and a time (for example "Jul 20, 26, 9:45 PM") in your organization's timezone if an admin has set one. Imported rows that only carried a date keep their original calendar date.