Advanced settings hold your organization's data management and system preferences. You will find them at Settings → Advanced.
These settings are admin-only.
Open Advanced settings
In the left sidebar, open Settings.
Select the Advanced tab.
Re-index search
Organizely keeps a search index so lookups across your records return fast, complete results. If search results start looking incomplete or missing, you can rebuild that index.
On the Advanced Settings page, find the "Re-index search" card.
Select Re-index.
Let the rebuild finish. It runs in the background and can take up to an hour to complete.
Note: You can run only one rebuild at a time. The Re-index button is unavailable while a rebuild is in progress and becomes available again once it finishes.
Tip: Re-indexing does not change your products, inventory, orders, or any other data. It only rebuilds the index used to find that data, so it is safe to run whenever search feels off.
Find your organization and user IDs
The Advanced Settings page also shows two identifiers that support may ask for when troubleshooting:
Organizely Organization ID: identifies your organization (account).
Organizely User ID: identifies you as a team member.
To copy one:
Find the IDs card on the Advanced Settings page.
Select the copy button next to the ID you need.
Paste it into your message to support.
Tip: Share these IDs with our support team when you report an issue specific to your account. They help us locate your records quickly.
Need help?
If you have questions about Advanced settings or need a hand with re-indexing, contact our support team.